When you visit a new website many questions may arise. You may be interested in learning how a particular product works if it is an e-commerce store. If it is a web forum you may be interested in learning more about the forums history and how to register. Regardless of the type of website you visit you may have more questions.
Many people have the same questions and websites will formulate many of the most common questions and put them on a FAQ section of the website. The FAQ is short of frequently asked questions. A goof FAQ section that is easy to find on a website will help the webmaster spend less time with customer support by email. Instead of answering the same questions multiple times each day the answers are in an easy to find FAQ section of the website. This is why Q&A is so important. If it was not for these common questions being posted publicly with answers from the website then there would be a lot more angry and or disappointed customers.
Have you ever sent an email requesting more information on a product and then never got a reply back? I am sure that if you have that you were either angry or frustrated with the company. From your point of view you may see yourself as a “hot prospect” and ready to buy but when the company ignores you then you get angry or frustrated and decide you will not become a customer. Although this is an appropriate view to have you also need to take in to perspective the fact that websites are inundated with spam and countless emails and it is easy for customer inquiries to fall through the cracks and never be relied to or even read in some cases.
In order for businesses and websites to cut-down on lost customers it is imperative that they immediately implement an easy to find FAQ section on their website which will answer all of the most common questions. This is why Q&A is so important because it truly helps businesses and websites to build up traffic and grow. If you do not know where to find such services, check out the qa systems from Quandora.com. There is no reason why Q&A is so important that it should be neglected. A great FAQ should immediately be implemented into your website and updated regularly.